4A Feedback Trainer
After No Rules Rules. Practise here, then run a Feedback Friday.
0 XP
At Netflix, feedback is a gift, but only if it is given and received by clear rules. These are the 4A from No Rules Rules (Reed Hastings & Erin Meyer):
1 · Aim to Assist
Feedback is given with good intent: to help, never to hurt, expose, or make yourself look better.
2 · Actionable
Feedback describes concrete behaviour and says what the person can do differently. No "that was somehow not so good".
3 · Appreciate
Listen without defending or justifying. First of all: thank you. Hold back the natural defensive reaction on purpose.
4 · Accept or Discard
You decide what you act on. Feedback is information, not an instruction. But you have to listen and weigh it seriously.
💡 Netflix rule of thumb: about 25 % appreciative, 75 % developmental feedback, and none of it fluff. For team rounds Netflix uses the format Start / Stop / Continue (see Team round).
Ready? Start with 🎯 Good or foul? and collect your first XP.
Write your feedback the way you would actually say it to the person:
Honest self-check: read your feedback again and tick only what really applies:
A moderated mini feedback round the Netflix way, for example as a 15-minute block in a daily or a team meeting. Everyone gives feedback once and receives once.
Who is in? (at least 3 people)
Level: Newcomer · 0 XP
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